1. Making available goods of the right quality to the right people at the right time and place is what kind of a social responsibility?
(a) Responsibility towards workers
(b) Responsibility towards suppliers
(c) Responsibility towards Investors
(d) Responsibility towards customers
Ans: (d) Responsibility towards customers
2. Which of the following is capable of doing maximum good to society:
(a) Ethics (b) Business success
(c) Laws and regulations (d) Professional Management
Ans: (a) Ethics
3. ‘Helping the affected people during floods or earthquakes’ is which kind of
social responsibility:
(a) Economic responsibility (b) Legal responsibility
(c) Ethical responsibility (d) Discretionary responsibility]
Ans: (d) Discretionary responsibility]
4. A public utility water company charges below cost rates from consumers citing social responsibility. With the result many people waste water and which consequently results in shortage of this precious resource so vital for human survival. What should the company now do to rectify the situation:
(a) The company should start charging economic rates from the people.
(b) It should not increase its rates otherwise it will not fulfill its social
responsibility.
(c) It should start a public campaign to educate people about perils of wasting water.
(d) Both (a) and (c)
Ans: (d) Both (a) and (c)
5. That an enterprise must behave as a good citizen is an example of its responsibility towards:
(a) Owners (b) Workers
(c) Consumers (d) Community
Ans: (d) Community
6. Environmental protection can best be done by the efforts of:
(a) Business people (b) Government
(c) Scientists (d) All the people
Ans: (d) All the people
7. ‘An enterprise must respect the laws of the country and pay taxes regularly and honestly.’ It is the social responsibility of business towards which Interest Group:
(a) Responsibility towards the shareholders or owners.
(b) Responsibility towards the workers.
(c) Responsibility towards the consumers.
(d) Responsibility towards the government and community.
Ans: (d) Responsibility towards the government and community.
8. Which of the following is NOT one of the measures that a Business enterprise should take for environmental protection:
(a) Disposing of industrial waste using outdated technology.
(b) Complying with the laws and regulations enacted by the Government for prevention of pollution.
(c) Ensuring that commitment to environmental protection is shared throughout the enterprise by all divisions and employees.
(d) Periodical assessment of pollution control programmes in terms of costs and benefits so as to increase the progress with respect to environmental protection.
Ans: (a) Disposing of industrial waste using outdated technology.
9. ‘Instituting communication systems to help employees report incidents of unethical behavior’ is an example of which of the following elements of Business Ethics:
(a) Involving employees at all levels
(b) Establishment of compliance mechanisms
(c) Top management commitment
(d) Measuring Results
Ans: (b) Establishment of compliance mechanisms
10. Which of the following statements is true about the concept of social/Legal responsibility of Business?
(a) Social responsibility is broader than legal responsibility.
(b) Business exists only for profit and has no social responsibility.
(c) Social responsibility does not involve any voluntary action on part of business.
(d) Legal responsibility cannot be fulfilled merely by compliance of law.
Ans: (a) Social responsibility is broader than legal responsibility.
11. Giving wrong information in the published annual report of a company, is a violation of social responsibility towards which of the following interest groups:
I. Shareholders or owners. II. Employees
III. Consumers IV. Government and community Select from the following options:
(a) I only (b) I and II only
(c) I, II and IV (d) I, II, III and IV
Ans: (d) I, II, III and IV
12. Rivers in India are getting polluted with discharge of industrial toxic waste in them. Which out of the following measures can the Business houses take to control it?
(a) Dumping of toxic waste underground.
(b) Burning of toxic waste.
(c) Mixing it with solid waste as garbage.
(d) Recycling it.
Ans: (d) Recycling it.
13. Which of the following statements is true about Business Ethics?
(a) There is no linkage between individual good and social good.
(b) Ethical behavior is just and fair conduct which goes beyond laws and government regulation.
(c) If company pays less than fair wage to its employees due to competition then it is not unethical since if it pays fair wages it may have to close down.
(d) Company should not have code of ethical behavior in all areas not required by law.
Ans: (b) Ethical behavior is just and fair conduct which goes beyond laws and government regulation.
14. An industrial house runs a hospital and a school as part of its corporate social responsibility. Towards which group is it directed?
(a) Employees (b) Consumers
(c) Community (d) Owners
Ans: (c) Community
15. Which of the following statements is true about Business Ethics?
(a) Business ethics means behaviour of firms which maximize its profits.
(b) Business ethics means behaviour of firms as per prevailing standards of
the society.
(c) Business ethics involves only top level management.
(d) Its compliance can be measured with accuracy
Ans: (b) Business ethics means behaviour of firms as per prevailing standards of
the society.
16. Which of the following is the most appropriate statement in the context of environmental protection and business growth?
(a) There should be business growth with environmental protection.
(b) Business growth should be achieved without environmental protection.
(c) Environment should be protected at all cost irrespective of business growth.
(d) There is no relation between business growth and environmental protection.
Ans: (a) There should be business growth with environmental protection.
17. Contributions by companies towards ‘Swach Bharat Kosh and Clean Ganga Fund’ would be considered as social welfare spending under the new company law.’ Towards which interest groups is this measure directed?
(a) Consumers (b) Community
(c) Employees (d) Government
Ans: (b) Community
18. Which of the following correctly describes the meaning of ‘discretionary
responsibility’?
(a) Operation of business within the law of land
(b) Expected behaviour of business towards society
(c) Voluntary obligation of business towards society
(d) Purchase and sale of goods and rendering services
Ans: (c) Voluntary obligation of business towards society
19. Consider the following Statement and Conclusion:
Statement: There should be balance between economic development and environment protection.
Conclusion: Business should take appropriate steps to ensure that its actions do not contribute towards environmental pollution.
Select from the following options:
(a) The given statement is wrong.
(b) The given conclusion is wrong.
(c) Both statement and conclusion are correct and the conclusion follows from the statement.
(d) Both statement and conclusion are correct but the conclusion does not follow from the statement
Ans: (c) Both statement and conclusion are correct and the conclusion follows from the statement.
20. The statutory warning given on the pack of cigarette can be categorised as
(a) Business Ethics (b) Social Responsibility
(c) Legal Responsibility (d) Both (a) and (b)
Ans: (c) Legal Responsibility
21. Every businessman is expected to have higher ethical standard because
(a) they are role-models for others.
(b) they have control over society’s resources.
(c) they are power-less.
(d) they are social servants.
Ans: (b) they have control over society’s resources.
22. Many telecom companies slashed their ISD call rates substantially after earthquake hit Nepal. This is an example of fulfilling which type of responsibility?
(a) Ethical Responsibility (b) Discretionary Responsibility
(c) Economic Responsibility (d) Legal Responsibility
Ans: (b) Discretionary Responsibility
23. Which of the following is not a responsibility of business towards community?
(a) Payment of taxes regularly
(b) Ensuring efficient use of societal resources
(c) Conserving natural surroundings of the country
(d) Helping the weaker sections of the society
Ans: (a) Payment of taxes regularly
24. “We wish to be good citizens of every country in which we operate.” This is a/an:
(a) Political and Social Code (b) Ethical Code
(c) Legal Rule (d) Legal Act
Ans: (b) Ethical Code
25. ‘Arya Ltd.’ in their annual report mention that the company is committed to treat everyone fairly with respect and dignity regardless of differences in position, age, caste, creed, gender or otherwise. It endeavors to foster a participatory a work environment where trust and confidence among everyone is spontaneous.
Identify the interest group towards which the company is fulfilling its social
responsibility:
(a) Employees (b) Government
(c) Consumers (d) Workers
Ans: (a) Employees
26. Which of the following is not an element of Business Ethics?
(a) Establishment of Compliance Mechanism
(b) Involvement of employees
(c) Top Management commitment
(d) Advertising to improve goodwill
Ans: (d) Advertising to improve goodwill
27. ‘Aryan Ltd.’ in their board meeting announced that they maintain financial records and follow strict accounting control to ensure effective and efficient utilization of funds, thereby maximizing returns. Identify the interest group towards which the company is fulfilling its social responsibility:
(a) Employees (b) Government
(c) Consumers (d) Investors
Ans: (d) Investors
28. Buddy Ltd. is a well reputed chain of restaurants in Delhi. The company’s earnings are high as it constantly reviews and revises its menu based on the regular feedback from customers. Considering the fact that in India, many people sleep with empty stomach the company distributes the leftover food to the people on streets.
Which two kinds of social responsibilities are being fulfilled by Buddy Ltd.?
(a) Economic responsibility and Discretionary responsibility
(b) Legal responsibility and Discretionary responsibility
(c) Economic responsibility and Legal responsibility
(d) Ethical Responsibility and Legal Responsibility
Ans: (a) Economic responsibility and Discretionary responsibility
29. Anjum Ltd. is a steel manufacturing company. The main motive of the company is to maximize the returns on capital employed. For this, he procures good quality raw material, provides right working conditions to the employees in his factory and gives proper advertisements. Also, he tries to evade taxes by showing less profits in the books of accounts.
Identify the interest group towards whom Anjum Ltd. is not performing his social responsibility?
(a) Workers (b) Consumers
(c) Government (d) Owners
Ans: (c) Government
30. Which one of the following approaches, to create an ethical and socially responsible workplace, is likely to be the most powerful?
(a) Passing out buttons with the statement “Just Say No to Bad Ethics”
(b) Placing posters about ethics throughout the organization
(c) Top management acting as models of the right behavior
(d) Including a statement about ethics and social responsibility in the employee handbook
Ans: (c) Top management acting as models of the right behavior
31. An Industrial House runs a Hospital and a school as part of its corporate social responsibility. Towards which group it is directed?
(a) Community (c) Employees
(b) Consumers (d) Owners
Ans: (a) Community
32. Fantastic Biscuits Limited drafted a formal written document comprising the principles, values and standards that will guide the employees’ acts. It covered areas such as adherence to laws, product safety and quality, health and safety at workplace, fairness in marketing practices etc. Which concept is being reflected by drafting and publication of this document?
(a) Profit motive (b) Business risk
(c) Business Ethic (d) Legal responsibility
Ans: (d) Legal responsibility
33. Which of the following constitutes ethical conduct on part of business firms?
(a) The business firms should be fair in their dealings.
(b) They should be trust worthy.
(c) Through civil virtues, they should work as good corporate citizens.
(d) All of above.
Ans: (d) All of above.
34.Identify the two kinds of social responsibilities from the following case: In the recent incident of flood in the State of Kerela, there was huge loss to life and property. The Times of India group invited people to contribute to the welfare of the victims. But the Kerela Government did not advertise for any kind of charity or donation, for they believed in the dignity of people.
(a) Legal and Ethical Responsibility
(b) Ethical and Economical responsibility
(c) Discretionary and Legal responsibility
(d) Ethical and Discretionary responsibility
Ans: (d) Ethical and Discretionary responsibility
35. Star Bucks believes in ‘Being a Responsible Company’. It is known for its commitment to sustainability and community welfare. Starbucks has achieved CSR milestones such as reaching 99 percent ethically sourced coffee; creating a global network of farmers; pioneering green building throughout its stores; contributing millions of hours of community service; and creating a ground breaking college program for its partner/employees. Going forward, Starbucks’s goals include hiring 10,000 refugees across 75 countries; reducing the environmental impact of its cups; and engaging its employees in environmental leadership.
Identify the reason why Star Bucks is pursuing CSR at such a large scale.
(a) Survival, growth and prosperity of business is possible only through continuous service to society
(b) A society with fewer problems provide better environment for doing business
(c) Some of the social problems have been created or perpetuated by business enterprise enterprises themselves
(d) All of the above
Ans (d) All of the above