1. Transactions between production, purchase, finance and marketing
departments of a firm represent:
(a) B to C commerce (b) B to B commerce
(c) C to C commerce (d) Intra-firm B commerce
Ans: (d) Intra-firm B commerce
2. Plastic Money denotes:
(a) Coins made of plastic (b) Currency notes made of plastic
(c) Debit and Credit cards (d) ATM
Ans: (c) Debit and Credit cards
3. If you want to sell your used video camera, which type of e-commerce would be suitable?
(a) B to C commerce (b) B to B commerce
(c) C to C commerce (d) Intra-firm B commerce
Ans: (c) C to C commerce
4. Which of the following is a correct difference between Traditional business and e-business:
(a) Traditional business is easy to form whereas formation of e-business is
difficult.
(b) Opportunity for personal touch is much more in traditional business than
e-business.
(c) It is easy to go global in traditional business than e-business.
(d) Operating Cost in traditional business is low as compared to e-business.
Ans: (b) Opportunity for personal touch is much more in traditional business than
5. Business firms should work on their core competencies and outsource the rest of the work. Which point regarding need for outsourcing does this statement illustrate:
(a) Focusing of attention (b) Quest for excellence
(c) Cost reduction (d) Growth through alliance
Ans: (a) Focusing of attention
6. Which of the following is not an application of e-business?
(a) e-bidding
(b) Research and Development outsourcing
(c) Online Shopping
(d) e-filing of tax returns
Ans: (b) Research and Development outsourcing
7. This is not a benefit of e-Business:
(a) Convenience (b) Low personal touch
(c) Global reach (d) Customer Satisfaction
Ans: (b) Low personal touch
8. Raahat a student of B. Com used net banking account to make a payment for a pen drive purchased online is an example of:
(a) B to B commerce (b) C to C commerce
(c) B to C commerce (d) C to B commerce
Ans: (c) B to C commerce
9. Which of the following is the most powerful argument in favour of Business Process Outsourcing?
(a) To reduce manpower to be managed
(b) To reduce costs
(c) To escape regulatory framework
(d) To concentrate on core competence
Ans: (d) To concentrate on core competence
10. Rita ordered a book through a popular online shopping site. Which is the most convenient method for her to pay for it if she does not have any bank account?
(a) Credit card or Debit card (b) Cheque
(c) Net banking transfer (d) Cash on Delivery
Ans: (d) Cash on Delivery
11. A large multinational company out sources its services related to shareholders, which of the following restricts the outsourcing?
(a) Focusing of Attention (b) Confidentiality
(c) Quest for Excellence (d) Cost reduction
Ans: (b) Confidentiality
12. Which of the following is an example of Knowledge Process Outsourcing (KPO) work?
(a) Book Keeping and Financial services
(b) Data Entry
(c) Accounting, Marketing and Legal research
(d) Call Centre
Ans: (c) Accounting, Marketing and Legal research
13. Which of the following work can be done using a smart card not useable as ATM card?
(a) Travelling by Delhi Metro (b) Savings account balance enquiry
(c) Cash withdrawal (d) Get a bank mini account statement
Ans: (a) Travelling by Delhi Metro
14. Which of the following tasks cannot be done with the help of ATM Card?
(a) Opening a new account (b) Cash withdrawal
(c) Account balance Enquiry (d) Getting a mini account statement
Ans: (a) Opening a new account
15. Which of the following is not a limitation of e-business?
(a) Low personal touch (b) Paperless society
(c) People resistance (d) Ethical fallouts
Ans: (b) Paperless society
16. Which of the following statement is true about KPO?
(a) It involves outsourcing of routine jobs such as courier services
(b) It does not require much knowledge
(c) It requires lot of expertise, knowledge and application of mind
(d) It distracts attention of the company from its work
Ans: (c) It requires lot of expertise, knowledge and application of mind
17. Amazon has collaborated with Micromax which launched new series of phones ‘YU’ and assured its customers to deliver the phones within 3 days. Identify the type of e-commerce network in this trade.
(a) B to B (b) B to C
(c) C to B (d) Both B to B and B to C
Ans: (d) Both B to B and B to C
18. “It refers to contracting out the activities that require greater skill, knowledge, education and expertise to handle”. Which of the following concept is referred in the above statement?
(a) KPO (b) BPO
(c) Smart Card (d) Credit Card
Ans: (a) KPO
19. Which of the following resources are not required for e-business?
(a) An adequate computer hardware and software
(b) Adequately designed website
(c) Large number of outlets
(d) Fool-proof system for payment
Ans: (c) Large number of outlets
20. What is meant by a Shopping Cart?
(a) A bullock cart
(b) A record of the commodities a customer buys in a mall
(c) A record of the commodities, a customer selects for online purchase
(d) None of the above
Ans: (c) A record of the commodities, a customer selects for online purchase
21. Name the electronic currency that exists only in cyber space
(a) Debit and credit cards (b) Digital cash
(c) Cash on delivery (d) ATM cards
Ans: (b) Digital cash
22. It is a wireless telecommunications device that receives and displays alphanumeric messages and/or receives and announces voice messages. Identify it.
(a) Mobile Phone (b) Satellite Service
(c) Telecom Service (d) Pager
Ans: (d) Pager
23. What is knowledge process outsourcing?
(a) Outsourcing an information/knowledge producing function
(b) Outsourcing an operational function
(c) Outsourcing a call center
(d) Outsourcing the manufacturing department
Ans: (a) Outsourcing an information/knowledge producing function
24. Which of the following steps is not required by a user for withdrawing money from ATM?
(a) Inserting ATM card in the card slot
(b) Entering PIN
(c) Entering account number
(d) Entering amount
Ans: (c) Entering account number
25. Which of the following telecom services can be used to provide tele- medicines, newspaper on-line, stock market rates and tele-education even in the most remote areas?
(a) VSAT Services (b) DTH Services
(c) Cable Services (d) Fixed Line Services
Ans: (a) VSAT Services
26. Tata Motors Ltd made a strategic use of outside resources to perform activities traditionally handled by internal staff and resource es”. Sometimes known also as “facilities management”, It may be done for reducing and controling operating costs, or Improve host company focus. Identify this concept.
(a) Outsourcing (b) Insurance
(c) Industrial Alliance (d) None of the above
Ans: (a) Outsourcing
27. AEPS, UPI, Micro ATM, BHIM, Mobile Wallets, Prepaid Cards are all
examples of:
(a) RBI branches (b) Digital Payment Systems
(c) Types of deposit schemes (d) Types of loans provided by Banks
Ans: (b) Digital Payment Systems