1.           The following is not a function of Consumer Organisations:

(a)          To file complaint in Consumer Forum, on behalf of aggrieved consumer.

(b)          To carry out comparative testing of products in laboratories.

(c)           To provide legal assistance to aggrieved consumers.

(d)          To get a part of compensation received by aggrieved consumer from Consumer Forum, as remuneration for their services.

Ans:  (d) To get a part of compensation received by aggrieved consumer from Consumer Forum, as remuneration for their services.

2.            What is District Forum correctly termed as?

(a)          District Consumer Disputes Commission

(b)          District Consumer Disputes Redressal Commission

(c)           District Consumer Disputes Redressal Forum

(d)          District Disputes Consumer Redressal Forum

Ans: (c) District Consumer Disputes Redressal Forum

3.            It provides the consumer to approach the customer care of the business organisation in case of dissatisfaction with a good or a service.

(a)          Right to seek redressal                  (b) Right to be Heard

(c) Right to be informed                                                (d) Right to consumer education

3. (b) Right to be Heard

4.            Dell Corporation in India uses the telecom services of Airtel company for its customer service centre. Due to some technical problems, all the phone connections to Dell’s customer service centre were disrupted. Can Dell Corporation approach the consumer court?

(a)          Yes                                                         (b) No

(c) Can approach Supreme Court              (d) Can approach state commission

Ans: (b) No

5.            Mr Rajeev is not satisfied with the district forum judgment. In how many days can he challenge the forum and approach the state commission?

(a) 15 days                                                          (b) 25 days

(c) 30 days                                                           (d) 13 days

Ans: (c) 30 days                

6.            E-commerce companies will have to declare online, the expiry dates and maximum retail prices of packaged consumer products under new rules meant to protect consumers from being sold old goods. Under these rules, e-commerce companies will also have to display the country of origin on their online product pages. Which right of consumer is being focused by Government?

(a)          Right to consumer education      (b) Right to safety.

(c) Right to be informed                                                (d) Right to be heard

Ans: (c) Right to be informed     

7.            The District Forum, Delhi has imposed penalty in the form of punitive damages of ₹ 15,00,000 on the Emami Company as its product Fair and Handsome Cream promised to provide fairness to men in three weeks. This happened when a boy, user of this product filed a complaint with the Forum. Further, this news was spread among masses in a very short span of time through social media.

Which right of consumers is being asserted when such news is being circulated through using social media?

(a)          Right to information                                       (b) Right to seek redressal

(c) Right to consumer education                                               (d) Right to safety

Ans: (c) Right to consumer education    

8.            Which consumer right suggests that a consumer has a right to register his dissatisfaction?

(a)          Right to be heard             (b) Right to choose

(c)           Right to safety                   (d) Right to be informed

Ans: (a) Right to be heard           

9.            Which one of the following cannot file a complaint under Consumer Protection Act, 1986?

(a)          Any consumer under the definition of Consumer Protection Act.

(b)          Central or State Government

(c)           Legal heir of a deceased consumer

(d)          A person who obtains the goods with no consideration.

Ans: (d) A person who obtains the goods with no consideration.

 

10.          An appeal for the compensation by a consumer can be made to the Supreme

Court

(a)          Where the value of goods or services along with compensation claimed exceeds ₹ One crore.

(b)          Where the aggrieved party is not satisfied with the decision of national commission and the value of goods or services along with the compensation claimed exceeds ₹ One crore.

(c)           When the appeal has been made at District Forum or State Commission but the aggrieved party is not satisfied with the decision of National Commission.

(d)          Where value of goods or services along with the compensation exceeds ₹ one crore irrespective of the appeal made at any level.

Ans: (b) Where the aggrieved party is not satisfied with the decision of national commission and the value of goods or services along with the compensation claimed exceeds ₹ One crore.

11.          Which of the following is not an appropriate role for a Non Government Organization (NGO) in consumer protection:

(a)          Providing legal assistance to consumers.

(b)          Filing legal suits on behalf of the consumers.

(c)           Maintaining consumer documents like cash memos etc safely.

(d)          Educating the general public about consumer rights.

Ans:  (c)                Maintaining consumer documents like cash memos etc safely.

12.          Under which consumer right, the companies must have grievance cells to attend the complaints of the consumer?

(a)          Right to Choose                                                (b) Right to Information

(c) Right to be heard                                       (d) Right to seek Redressal

Ans:  (c) Right to be heard

13.          A consumer can lodge complaint in State Commission when the value of goods and services in question, along with the compensation claimed is:

(a)          More than ₹ 20 lacs but less than ₹ 1 crore

(b)          Less than ₹ 20 lacs but more than ₹ 5 lacs

(c)           More than ₹ 20 lacs but not exceeding ₹ 50 lacs

(d)          More than ₹ 5 lacs but not exceeding ₹ 50 lacs

Ans: (a) More than ₹ 20 lacs but less than ₹ 1 crore

14.          In which of the following cases can a complaint be filed under Consumer Protection Act, 1986?

I.             A cable T.V. Company which does not provide all the channels it promised.

II.            A car company which does not supply all the accessories it promised.

III.           A coaching centre which provided coaching but the result achieved by the student was not upto expectations.

IV.          A doctor who treated the patient but was not able to save him from death due to advanced stage of disease.

Select from the following options:

(a) I and III          (b) I and IV

(c) I and II            (d) II and III

Ans: (c) I and II 

15.          Which out of the following is NOT a role of an NGO engaged in consumer protection?

(a)          Educating the general public about consumer rights.

(b)          Publishing information in respect of various prices of securities of different companies.

(c)           Filing consumer complaints in appropriate consumer courts on behalf of consumers.

(d)          Encouraging consumers to protest strongly and take an action against unscrupulous, exploitative and unfair trade practices of sellers.

Ans: (b) Publishing information in respect of various prices of securities of different companies.

16.          ‘The marketers should offer a wide variety of products in terms of quality, brand, price, size, etc’. Which right of consumer is exemplified in this statement?

(a)          Right to Choose.                                               (b) Right to be informed.

(c)           Right to consumer Education.                     (d) Right to be heard.

Ans: (a) Right to Choose.