1.         Mahajan Imaging Centre co-founder Ritu Mahajan thought of patients anxiety and stress and related impact of Hospital Interiors on the same.

“When you are coming in for an MRI or PET-CT, you are obviously not in the best of health, and making you wait in dull clinical surroundings just adds to the stress,” she says. Such a view is held by many managers working in different organizations. At the Apollo Hospital in Navi Mumbai, everything from the private room doors to the lobby and reception areas have been styled a Ger luxury hotels – elegant furniture, plush lighting, art on the walls, dark wood, open spaces and warm colours. The attempt is to provide an environment that is relaxing.

(I)         Which step of one of the function of management is being reflected in

Ritu Mahajan’s statements?

(II)        Identify which type of the management function identified in part I has been adopted by Apollo Hospital in the above case, in order to ensure maximum customer satisfaction.

(a)        I – Identifying alternatives,     II – Strategy

(b)        I – Developing premises,        II – Strategy

(c)        I – Selecting an alternative,    II – Programme

(d)        I – Developing premises,        II – Programme

Ans: (b) I – Developing premises,       II – Strategy

2.         An organization hires an employee after he appears for written test, personality test, trade test, interview, reference checks etc. On this basis, if he gets selected then his final pay package is decided. Which type of plan is talked about?

(a) Policy                                                         (b) Objective

(c) Strategy                                                     (d) Procedure

Ans: (d) Procedure

3.         Which of the following statements about objectives is correct?

(a)        It should not clarify the desired result

(b)        It enables achievement to be measured

(c)        It need not specify the time

(d)        It needs to be laid only in business organisations

Ans: (b) It enables achievement to be measured

4.         The Funky Fashion Group has a learning campus which has a prescribed way of performing tasks. It is comprised of an online portal. The online learning campus includes self-paced learning activities, video content and group learning activities accessible to all the employees. It provides resources that support learning while doing, social and collaborative learning and in-person learning activities. Such peculiar ways of learning saved time and efforts and increased efficiency. Identify the type of plan highlighted in above para.

(a) Procedure                                      (b) Strategy

(c) Method                                          (d) Objective

Ans: (c) Method         

5.         Pradhan Mantri UjjwalaYojana (PMUY) was launched by PM Narendra Modi on 1 May 2016 at Ballia, Uttar Pradesh. The scheme was launched with a target of providing LPG connections to 50 million below- poverty-line families in three years. Which specifications of one of the type of plan(which serves as guide to overall planning) are highlighted in the above example?

(a)        They are set by top management.

(b)        They are expressed in quantitative terms

(c)        They have to be achieved in a given time period

(d)        All of the above

Ans: (d) All of the above

6.         Match the following:

Part A                                      Part B

1.         Strategy                       (a) defines boundaries with in which decisions are taken

2.         Method                       (b) defines company’s directions and scope

3.         Policy                           (c) defines best way of doing the task

Choose the correct option:

(a) 1. (a) 2. (b) 3. (c)                           (b) 1. (b) 2. (c) 3. (a)

(c) 1. (c) 2. (a) 3. (b)                            (d) 1. (a) 2. (c) 3. (b)

Ans: (b) 1. (b) 2. (c) 3. (a)

7.         “Any employee found logging to any social networking site in the office will

be penalised”. Identify the type of plan.

(a) Policy                                             (b) Strategy

(c) Procedure                                      (d) Rule

Ans: (d) Rule

 8.         Following are the steps of Planning Process. Arrange them in correct sequence:-

(1)        Developing premises

(2)        Identifying and evaluating the course of action

(3)        Setting objective

(4)        Evaluating alternative courses Select from the choices given below:

(a) 3, 1, 2, 4                                         (b) 1, 2, 3, 4

(c) 1, 3, 4, 2                                         (d) 4, 2, 3, 1

Ans: (a) 3, 1, 2, 4        

9.         Which one of the following is a standing plan ?

(a) Policy                                             (b) Budget

(c) Project.                                          (d) Program

Ans: (a) Policy

10.       Which function of management is concerned with setting objectives and developing appropriate course of action to achieve the objectives?

(a) Planning                                         (b) Controlling

(c) Organizing                                     (d) Staffing

Ans: (a) Planning        

11.       PM Narendra Modi recently re-iterated his government’s commitment to One Rank- One Pension(OROP) Scheme. The OROP envisages a uniform pension for defense personnel who retire in the same rank with the same length of service, irrespective of the date of retirement. Which type of plan is it?

(a) Strategy                                                     (b) Policy

(c) Single use plan                                           (d) Programme

Ans:     (b) Policy

12.       Match the situation in Part A with the type of plan given in Part B.

PART (A)                                                                      PART (B)

(A) Broad contours of an organisation’s business      (i) Budget

(B) Plan that quantifies future facts and figures        (ii) Rule

(D) Desired future position that the management    (iii) Objective would like to reach

(D) Specific statements that tell what is to be done  (iv) Strategy Choose the correct option:

(a) (A)-(iii), (B)-(i), (C)-(ii), (D)-(iv)

(b) (A)-(iv), (B)-(i), (C)-(iii), (D)-(ii)

(c) (A)-(iii), (B)-(i), (C)-(iv), (D)-(ii)

(d) (A)-(ii), (B)-(iv), (C)-(iii), (D)-(i)

Ans: (b) (A)-(iv), (B)-(i), (C)-(iii), (D)-(ii)

13.       is pre-requisite for controlling.

(a) Planning                                                     (b) Directing

(c) Organising                                                 (d) Staffing

Ans: (a) Planning        

14.       A supervisor shared an idea with production manager to produce the goods with an innovative technique which can increase production at minimum cost but was discouraged by asking him to concentrate on his work assigned. Which limitation of planning can be identified in the above situation.

(a) Planning is time consuming                                  (b) Planning is expensive

(c) Planning does not guarantee success                   (d) Planning reduces creativity

Ans: (d) Planning reduces creativity

15.       Match the keywords with the related plan

A.         Chronological steps                1. Rules

B.         Endresult                                 2. Policy

C.         Broad guidelines                     3. Objective

D.         Penalty onviolation                 4, Procedure

Choose the correct option:

(a) A-4, B-3, C-2, D-1                                      (b) A-4, B-3, C-1, D-2

(c) A-3, B-4, C-2, D-1                                       (d) A-2, B-1, C-3, D-4

Ans: (a)  A-4, B-3, C-2, D-1     

16.       A company planned for 10% increase in sales but found that the actual sales increase was only 5%. It then revised the next years target to 7% increase. Which major benefit of planning does this bring out:-

(a)        Planning provides directions.

(b)        Planning facilitates decision making.

(c)        Planning reduces the risk of uncertainty.

(d)        Planning establishes standards for controlling.

Ans: (d) Planning establishes standards for controlling.

17.       The future plans of a company manufacturing and marketing smart mobile phones were based on the assumption that the demand for these phone will pick up in the medium to long term. Which important step in the Planning Process does this statement highlight?

(a)        Developing Premises.                         (b)       Setting Objectives.

(c)        Identifying alternative courses.          (d)        Evaluating alternative courses.

Ans: (a) Developing Premises.

18.       Which of the following is a single use plan?

(a) Objective                                                   (b) Policy

(c) Rule                                                            (d) Budget

Ans: (d) Budget